Community Support & Recovery Plan

Supporting our Business Community

On May 5, City Council approved a Community Support and Recovery Plan (CSRP), that includes immediate relief for taxpayers and a recovery fund to address the pandemic’s short- and long-term financial impact on all sectors of the community. It includes:

• Deferring 2020 utility and property tax deadlines for all property types to Sept. 30;

• Designating $5-million to implement a response plan with both short- and long-term support for businesses, residents and non-profits;

• Seeking federal and provincial stimulus funding for City capital projects to promote economic recovery; and

• Additional measures to be included

Supporting our Business Community

On May 5, City Council approved a Community Support and Recovery Plan (CSRP), that includes immediate relief for taxpayers and a recovery fund to address the pandemic’s short- and long-term financial impact on all sectors of the community. It includes:

• Deferring 2020 utility and property tax deadlines for all property types to Sept. 30;

• Designating $5-million to implement a response plan with both short- and long-term support for businesses, residents and non-profits;

• Seeking federal and provincial stimulus funding for City capital projects to promote economic recovery; and

• Additional measures to be included in the 2021 budget.

City staff are now moving forward with refining the CSRP and a host of ideas are being considered, including targeted grants, reduced or waived City fees, technology investments and marketing to support local businesses. Staff plan to present specific CSRP recommendations to Council in late May.

Business Supports

We have more than 7,000 businesses in Coquitlam, ranging from home-based operations to large enterprises with hundreds of employees. The City recognizes that this is a very challenging time for many of our local businesses as they face the impacts and the uncertainty of the current public health crisis.

From the start of the COVID-19 pandemic, Coquitlam’s Economic Development team has been reaching out to local business stakeholders and researching how best to support our community’s business sector. Over the coming weeks and months, City staff will continue to work with other levels of government, as well as business support organizations and other industry stakeholders, to help identify and inform our next steps.

This page has been developed to provide ongoing updates and information resources to Coquitlam’s business community. This will include opportunities for input, links to government and industry assistance programs, and a Q&A forum to get answers to your questions.

Stay Up-to-Date

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  • Funding supports businesses to launch online - Government of British Columbia

    03 Feb 2021

    Feb. 3, 2021

    The new Launch Online Grant program is designed to help over 1,500 eligible small- and medium-sized B.C. businesses adapt to changes in consumer behaviour and pivot to market their products online.

    The B.C. government is investing $12 million to help businesses launch or upgrade an online store that will provide the platform they need to increase their sales revenues, become more competitive and grow. Up to 25% of the program funds will be reserved for regional and Indigenous businesses.

    Businesses need access to the tools and supports that will help them adapt and pivot during this uniquely challenging time,” said Ravi Kahlon, Minister of Jobs, Economic Recovery and Innovation. “This program will provide business owners with the ability to expand their online presence and create a customized e-commerce site that will give them the boost they need to keep moving forward.”

    People have increased their reliance on online shopping with over $305 billion in e-commerce sales in Canada in 2019. E-commerce sales are projected to have doubled through 2020 and are expected to increase further in 2021.

    These grants will provide business owners, including those in hard-hit sectors such as retail, tourism and restaurants, with up to $7,500 to build or improve their online store and promote BuyBC at a local, national and international level.

    “We launched an online shop within 48 hours after the lockdown,” said David Nicholls, general manager, Vancouver Island Brewing. “While we were happy to get it off the ground, we soon realized that the online store could not meet all of our needs and the uniqueness of shipping beer. We are excited by the possibility of receiving a grant from this program so we can enhance our website and share our locally crafted beers with customers across B.C.”

    Grant recipients can use the funding for a variety of online-related expenses, including pictures, creating an online inventory system, advertising costs, subscription costs of an e-commerce platform and training staff to manage the website.

    “Expanding our business online has been key to helping grow our sales in B.C. and beyond,” said Amy Hall, founder, Goldilocks Wraps. “Goldilocks is built on the premise of zero waste. Through the online shop, I am able to connect with people, worldwide, who are looking for environmentally friendly products. Having an online store is now core to our business model and serves as a place where I can share my personal journey and experiences and connect with my customers.”

    As part of the program, successful applicants must use one or more local B.C. service providers to complete their online store. Through this model, the grant funding can be reinvested in B.C.-based marketing and technology companies to generate revenues for local companies and help secure and grow jobs.

    The Launch Online Grant program is part of B.C.’s $10-billion COVID-19 response, which includes StrongerBC: BC’s Economic Recovery Plan — a strategy that protects people’s health and livelihoods while supporting businesses and communities.

    The program is administered by Alacrity Canada. Small- and medium-sized businesses are encouraged to apply online:

    Quick Facts:

    • The Launch Online Grant program is based on a first come, first-served basis. The program will run until March 31, 2021, or until all funds are distributed.
    • Eligibility criteria for businesses include having:
      • a goods and services tax number and paying taxes in B.C.;
      • generated sales of more than $30,000 in either 2019 or 2020;
      • one to 149 employees (applications can be submitted by sole proprietors); and
      • repeatable products, or in the case of artists and jewellers, individual items that have slight differences (e.g., paintings and rings).
    • As part of the application, businesses are required to develop a grant proposal that indicates how they plan to use the funds.
    • Based in Victoria, Alacrity is a non-profit organization that promotes technology entrepreneurship and facilitates regional investment.

    Learn More:

    For more information on the Launch Online Grant program, including the application process and eligibility, visit:

    For more information on StrongerBC, visit:

    For more information on Alacrity Canada, visit:

    For French, Chinese and Punjabi translations, visit:

  • Digital marketing helps businesses pivot during pandemic - Government of British Columbia

    02 Feb 2021

    Feb. 1, 2021

    In 2017, Alex Campbell opened the Flying Squirrel Trampoline Park with the goal of providing entertainment and gymnastics education to children in Greater Victoria.

    “Growing up, my parents never had the money to put me in gymnastics or other organized activities like hockey,” said Campbell, owner/operator of Flying Squirrel. “I opened my business because I really wanted to give kids the opportunity to be exposed to the concept of gymnastics and to experience the other benefits that trampolining brings, such as improved motor skills and a fun way to exercise.”

    Like so many business owners, Campbell had to temporarily close his facility when COVID-19 hit last year. While this was an unwelcome change, he decided to make the most of his time by taking the Digital Marketing Bootcamp to develop his marketing abilities and help his business adapt to the adversity caused by the pandemic.

    Campbell said, “With my business closed due to COVID-19, it felt like the perfect opportunity for me to grow my skills, increase my knowledge of the online marketplace and network with other local entrepreneurs.”

    The Digital Marketing Bootcamp is a free program for small and medium-sized businesses and is part of the B.C. government’s $1.5-billion StrongerBC: BC’s Economic Recovery Plan, a plan that protects people’s health and livelihoods, while supporting businesses and communities.

    At the guidance of leading industry instructors, Campbell enjoyed an eight-week program that involved daily online learning. He came out well-equipped to use his new digital marketing tools, such as search engine optimization and analytics.

    Campbell was able to reopen Flying Squirrel in June 2020. He used his new skills to make sure his customers knew that his business was ready to welcome them back. Business picked back up upon opening, but Campbell had to temporarily close his business again in late November. While he remains excited to see his business buzzing again, the safety of his customers remains his priority and he understands the need to follow the orders that have been put in place by the provincial health officer.

    While he waits to reopen, Campbell continues to market his business online and has sold more than $10,000 in gift certificates, which have been instrumental in getting him through these tough times. He also took his digital marketing skills one step further and set up an online contest to win Flying Squirrel gift cards. He also arranged a fundraiser for the Mustard Seed, a non-profit fighting hunger, so he could give back to a community that has given him so much.

    “The program exceeded my expectations in all possible ways, and I recommend it to anyone that wants to learn more about online marketing,” Campbell said. “The Flying Squirrel Trampoline Park will be forever indebted to the B.C. government for its investment in our ongoing success and we are looking forward to a brighter future.”

    Campbell wants people to know that his business is much more than a theme park. It’s a place where family and friends enjoy birthday celebrations and mark other important milestones. He sees the Flying Squirrel as a place where memories are made, and he looks forward to being a part of the community for a long time to come.

    Ravi Kahlon, Minister of Jobs, Economic Recovery and Innovation, was elated to hear the benefits the course has brought Campbell.

    “The bootcamp is meant to help owners and their teams find different ways to showcase their businesses,” Kahlon said. “Our StrongerBC plan is about finding innovative ways to help businesses bounce back from the pandemic with new strategies and tools. The skills obtained through the bootcamp will help businesses improve their visibility and safely reach new markets and consumers.”

    Since November 2020, over 900 people have enrolled in the program to learn how to thrive as a marketer.

    To register and for more information, visit Alacrity Canada:

    Quick Facts:

    • As part of StrongerBC: BC’s Economic Recovery Plan, government has invested $2 million to fund up to 2,500 seats in the Digital Marketing Bootcamp.
    • The bootcamp is free for small and medium-sized businesses with one to 149 employees, and sole proprietors.
    • To be eligible, a business must be B.C.-based and registered to do business in B.C.
    • Enrolment is open until end of March 2021.
    • Each seat has an educational value of $6,000.
    • The bootcamp runs for eight weeks, covering 40 key topics offered by 10 expert mentors.

    Learn More:

    For more information on StrongerBC, visit:

  • Protect Your Business Against Cyber Attacks - CyberSecure Canada

    27 Jan 2021

    Jan. 27, 2021

    Cyber attacks can have a direct impact on your organization and customers, which can result in financial losses and reputational damage. CyberSecure Canada is Canada’s voluntary cybersecurity certification program that helps small and medium-sized organizations protect themselves against cyber attacks.

    To be eligible for certification, your organization must implement the 13 cyber security controls established by the Canadian Centre for Cyber Security. Once your organization has implemented the 13 security controls, you can apply for certification at

    Learn more by contacting us, downloading our information sheet or reading our Frequently Asked Questions.

  • Nominations for the SBBC Awards are Open! - Small Business B.C.

    20 Jan 2021

    Jan. 19, 2021

    We are excited to share the news that nominations and voting are now underway for the 2021 Small Business BC Awards.

    With 2020 receding into memory, it’s time to recognize the hard work and achievements of small business owners across our province. For this year’s awards, we’re offering six categories in total:

    Getting involved couldn’t be easier. If you’re a business owner, you can nominate your own business. Or, if there’s a small business you love, show your appreciation and nominate on their behalf.

    Nominations and voting are open until 11:59pm on March 7th

  • Small and Medium Sized Business Recovery Grant Update - Government of B.C.

    12 Jan 2021

    Jan. 12, 2021

    The Small and Medium Sized Business Recovery Grant program provides fully funded grants to businesses to ensure they have the support they need during and beyond COVID-19.

    Last updated: January 12, 2021

    On this page:

    New program criteria

    Eligibility criteria changed as of December 18, 2020.

    If you applied to the program prior to December 18, 2020:

    • You do not need to resubmit an application
    • Applications received prior to changes will be reviewed under updated program criteria and grant amounts
    • Businesses that have already been approved for funding are not affected by these changes but, are eligible for updated grant amounts

    How the program works

    Grants of $10,000 to $30,000 are available to small and medium sized B.C. businesses impacted by COVID-19. An additional $5,000 to $15,000 grant is available to eligible tourism-related businesses.

    The program runs until March 31, 2021 or until the funds are fully allocated, whichever comes first.

    The first step is to apply for funding online.

    If you’re eligible, you’ll be asked to develop a recovery plan. Professional service providers are available to help businesses with the recovery plan as needed. More information is available in the application.

    Once your recovery plan is submitted and reviewed, approved businesses will receive grant funding for their plan.

    You may be asked to give information and documentation about your recovery efforts and how the grant funding was used.

    Determine your eligibility

    Review the criteria to determine if your business is eligible for the program.

    Not-for-profit organizations are not eligible.

    Base grant

    A business must meet all eligibility criteria to receive a base grant.

    Tourism businesses

    Tourism-related businesses can qualify to receive up to $15,000 in additional funding if you are eligible for the base grant and meet the tourism grant top-up criteria.

    To receive the tourism grant top-up, you must declare that a significant part of your business's total goods or services are purchased by visitors.

    What you need to apply

    Business will need to complete an online application and upload financial documents.

    Start your application

    Before you begin, confirm your business meets the eligibility criteria and you have the required documents.

    Apply for the grant

    Available funding

    Grants are fully funded. The grant and tourism top-up are subject to your business meeting the eligibility criteria and developing a recovery plan that you’ll be able to complete.

    A business will only need to pay back the funding if:

    • Any of the information they submit is untrue
    • They do not implement their recovery plan or
    • They use the funds for purposes that are not eligible under the program

    Base grant, based on annual revenue

    Pre-COVID* annual revenue Grant amount
    Up to $100,000 $10,000
    $100,001 to $1,000,000 $15,000
    $1,000,001 to $2,000,000 $20,000
    $2,000,001 to $3,000,000 $25,000
    More than $3,000,000 $30,000

    *Pre-COVID is the period preceding February 1, 2020.

    Tourism grant top-up, based on the number of B.C. resident employees employed or contracted

    Number of pre-COVID B.C. residents employed Grant top-up amount
    0 to 1 $5,000
    2 to 4 $10,000
    5 to 149 $15,000

    How to use your funding

    Funding can be used to implement the actions identified in your recovery plan. For example, you might propose to: 

    • Provide new services to your customers
    • Modify your physical business location
    • Install new outdoor patio with social distancing barriers 
    • Support your business moving online
    • Hire an online marketing service

    Actions that your business had implemented prior to the StrongerBC announcement on September 17, 2020 are not eligible for funding.

    Funds can be used to support fixed costs such as rent/lease or other overhead costs.

    Completing your recovery plan

    A recovery plan is a list of specific actions your business can take to support continued operation under the “new normal” conditions of COVID-19. It must be realistic and easy to put in place. It must explain the timeframe for the action to be complete and how much each action will cost.

    If your application meets the eligibility criteria, you will have the two options to complete your recovery plan:

    1. Access professional services that will be assigned by Small Business BC to prepare your recovery plan (government funded up to $2,000 to service providers)
    2. Prepare your recovery plan with support from your own service provider as needed (government funded up to $2,000). Your own service provider must register with Small Business BC at:

    Submitted recovery plans will be evaluated. If your recovery plan is approved, grant funding will be provided.

    Download the Recovery Plan Template (PDF, 997KB)

  • Government announces wage subsidy rate increase to 75 per cent - Government of Canada

    18 Dec 2020

    Dec. 18, 2020

    Since March, the Canada Emergency Wage Subsidy has protected more than 4 million jobs, helping businesses and workers through the challenges of the pandemic.

    Today, the Deputy Prime Minister and Minister of Finance, the Honourable Chrystia Freeland, announced that the government has concluded the necessary regulatory changes to raise the maximum wage subsidy rate to 75 per cent for the period beginning Sunday, December 20, 2020, until March 13, 2021. This support will be there for workers and businesses through the tough months ahead as we face the second wave of the COVID-19 pandemic.

    The wage subsidy is now more flexible and targeted, allowing employers to access the maximum subsidy rate based on a single month’s revenue decline instead of having to demonstrate three months’ decline, giving employers support that better reflects their current or evolving needs.

    The wage subsidy will continue to support workers at businesses of every size, across Canada. The government will monitor health and economic conditions to determine details for subsequent periods.

    Analysis in the Fall Economic Statement demonstrates that government support measures offset about half of the negative economic effects of the pandemic on the unemployment rate. This support has helped Canada to recover almost eight in ten of the lost jobs, compared to just over half in the United States.

  • Vancouver, Coast & Mountains Tourism Region Receives COVID-19 Recovery Funding Boost - Destination British Columbia

    17 Dec 2020

    Dec. 16, 2020

    Destination BC, representing the Vancouver, Coast & Mountains region, will receive $2.1 million to invest in regional tourism development.

    As part of the Province’s Stronger BC economic recovery plan B.C.’s six tourism regions will receive a total of $13.6 million to create employment opportunities, attract new businesses and spur economic diversification within communities.

    “We recognize these are challenging times and we appreciate the sacrifices everyone is making to flatten the curve and be safe,” said Melanie Mark, Minister of Tourism, Arts, Culture and Sport. “This funding for regional tourism organizations was a call to action to help B.C. communities to be ready to welcome travellers as soon as it’s safe to do so and it reflects our Government’s commitment to work collaboratively and support people to get back to work.”

    Examples of regional tourism development projects include connecting tourism experiences across a region such as overnight trip itineraries, points of interest along highway corridors, and supporting the development of more Indigenous tourism experiences. Projects proposed will be determined in partnership with local and regional governments, First Nations, non-profits and regional tourism management organizations.

    “This additional funding from the Province is a great recognition of the vital role that destination development plays in rebuilding, sustaining and growing the value of tourism throughout the Vancouver, Coast & Mountains region,” said Peter Harrison, Director of Industry Partnerships & Visitor Services with Destination BC. “Through consultation with more than 800 individuals and organizations across industries and levels of government, we’ve identified destination development priorities that will benefit our communities and residents, while supporting our local tourism industry on its road to recovery.”

    Quick Facts:

    • Engagement with communities to review existing or identify new regional initiatives will take place between December 2020 and January 2021, with final decisions on projects made by the Ministry of Tourism, Arts and Culture in March 2021.
    • All projects are to start by December 31, 2021 and will be completed by March 31, 2023.

    Learn More:

    Read the news release on tourism sector supports here.

    Read more about the supports for the tourism sector here.

    Learn about B.C.’s response to the COVID-19 pandemic here.

  • Webinars Help Coquitlam Businesses Get Online for Free - City of Coquitlam

    17 Dec 2020

    Coquitlam is offering its businesses the opportunity to quickly build a free web presence – something that is more important now than ever.

    The City has partnered with, a B.C.-based domain registrar and website management firm with roots in Coquitlam, to help Coquitlam businesses get online for free until March 31, 2021.It’s a simple, attractive solution for businesses to showcase products, describe services, share qualifications, post a menu, and be found online.

    Most people are able to build and launch their website in under 60-minutes. Absolutely no payment info is required when you sign-up, and after one full year, renewing is entirely optional – no strings attached. Act fast and check out the link below because this offer is only available until March 31, 2021.

    Start Building Your Free Website

    To take advantage of this opportunity, please watch the pre-recorded webinars below:

    Plan and Launch Your Website

    Grow Web Traffic and Utilize Your Website

    Once you have watched the pre-recorded webinars, visit or email Webnames directly at to get started.

    This program is offered through the Coquitlam COVID-19 Community Support and Recovery Plan (CSRP). If you have further questions about the above opportunity or the CSRP program, please visit or contact the City of Coquitlam’s Economic Development Division directly at 604-927-3905 or email

  • Government expands Canada Emergency Business Account loans - Government of Canada

    08 Dec 2020

    Dec. 4, 2020

    Small businesses continue to face challenges and uncertainty during the COVID-19 pandemic and the government is providing support to ensure they can stay in business.

    Since the spring, the Canada Emergency Business Account has helped almost 800,000 small businesses and not-for-profits in Canada. Today the Deputy Prime Minister and Minister of Finance, the Honourable Chrystia Freeland, announced the expansion of the Canadian Emergency Business Account (CEBA).

    Starting on Friday, December 4, 2020, eligible businesses facing financial hardship as a result of the COVID-19 pandemic are able to access a second CEBA loan of up to $20,000 – on top of the initial $40,000 that was available to small businesses.

    Half of this additional financing, up to $10,000, will be forgivable if the loan is repaid by December 31, 2022.

    This means the additional loan effectively increases CEBA loans from the existing $40,000 to $60,000 for eligible businesses, of which a total of $20,000 will be forgiven if the balance of the loan is repaid on time.

    As announced in the Fall Economic Statement, the application deadline for CEBA has also been extended to March 31, 2021.

    To apply, eligible businesses and not-for-profits need to contact the financial institution that provided their initial CEBA loan and provide the appropriate information and documentation.


    “As Canada fights a powerful second wave of COVID-19, many of our small businesses are facing immense uncertainty. They are resilient and have innovated and adapted during this pandemic, but our government knows they need support. This increased CEBA loan will help protect jobs, protect businesses and make sure the small businesses our communities love and rely on are not permanently closed once we have defeated the virus.”

    - The Hon. Chrystia Freeland,Deputy Prime Minister and Minister of Finance

    “Small businesses are the heart of Canada’s communities and the engine of our economy. Our government is committed to supporting small business owners through the pandemic and beyond. Expanding CEBA loans to $60,000 will help give hard-working Canadian business owners the support they need to weather today’s challenges and build towards a brighter future.”

    - The Hon. Mary Ng, Minister of Small Business, Export Promotion and International Trade

    Quick facts

    • As of December 1, 2020, more than 793,000 CEBA loans have been approved, representing over $31 billion in funds.
    • Launched on April 9, 2020, CEBA provided a $40,000, zero-interest, partially forgivable loan to small businesses that experienced diminished revenues due to COVID-19 and faced ongoing non-deferrable costs, such as rent, utilities, insurance, taxes and employment costs. By assisting these businesses in servicing their non-deferrable costs, CEBA is intended to facilitate the post-COVID resumption of normal business operations.
    • Since its launch, the government has made modifications to CEBA to help even more small businesses, including:
      • increasing the payroll eligibility range to between $20,000 and $1.5 million;
      • making CEBA available to owner-operated small businesses that do not have a payroll, sole proprietors receiving business income directly as well as family-owned corporations remunerating in the form of dividends rather than payroll;
      • making CEBA available to businesses operating from a personal banking account that had previously been unable to apply due to not operating from a business banking account; and
      • as of Friday, December 4, 2020, making available an additional $20,000 CEBA loan, for eligible businesses facing financial hardship as a result of the COVID-19 pandemic.
    • The additional $20,000 CEBA loan may not be available at all participating financial institutions on December 4, but is expected to be available soon.
    • To qualify for CEBA, all applicants must have:
      • An active Canada Revenue Agency (CRA) business number with an effective date of registration on or prior to March 1, 2020;
    • and either:
      • meet the payroll eligibility criteria; or
      • demonstrate a minimum of $40,000 in eligible non-deferrable expenses, and have filed a 2018 or 2019 tax return.
    • CEBA is administered by Export Development Canada (EDC), which is working closely with Canadian financial institutions to deliver the loans to their existing business banking customers. The CEBA Call Centre can be reached at 1-888-324-4201 between Monday and Friday from 8 a.m. to 9 p.m. ET.
    • CEBA is part of the government’s comprehensive support for small businesses, which also includes:
      • The Canada Emergency Wage Subsidy, which the Fall Economic Statement proposes to raise the maximum base subsidy of to 75 per cent;
      • The Canada Emergency Rent Subsidy, which provides rent or commercial mortgage support up to 65 per cent directly to businesses that have been affected by COVID-19; and
      • New Lockdown Support, which provides a rent subsidy of 25 per cent to businesses that have to significantly restrict their activities as a result of a public health order.
  • Coquitlam Relaxes Sign Rules to Support Businesses - City of Coquitlam

    27 Nov 2020

    Nov. 27, 2020

    Coquitlam has temporarily relaxed its sign regulations to help businesses more easily publicize key information related to the pandemic.

    Monday night, Council approved temporary exemptions to the sign bylaw that will waive fees and other requirements for temporary signs that convey safety, hours and other information to customers.

    Part of the City’s COVID-19 Community Support and Recovery Plan (CSRP), the exemptions are in effect until Dec. 31, 2021 and apply to licensed businesses (excluding home occupation businesses) for temporary sandwich board signs, window signs and time-limited signs (e.g., banner signs).

    Helping Businesses Meet New Challenges

    Many Coquitlam businesses have faced temporary closures and changes to their hours and services – often with little notice – as they continue to operate during the pandemic. The ongoing changes to health orders make it challenging to conform with the City’s sign bylaw, which includes an approval process to ensure attractive and appropriate sign use.

    The temporary exemptions will mean businesses do not need to apply for a sign permit, pay fees or adhere to limits on the sign area (excluding sandwich board signs), time period and number of temporary signs that provide pandemic-related information such as:

    • Hours of operation, closures and reopenings;
    • Directional information to ensure physical distancing;
    • Best practices to limit the spread of COVID-19, such as use of masks;
    • Changes of services or inventory; and
    • Phone numbers and website addresses.

    The temporary signs may not be used to advertise products, services or pricing, and businesses are expected to keep the signs organized, maintained in a professional manner and installed safely.

    Sandwich boards must remain on the business property and are not permitted on sidewalks or other public rights-of-way unless approved through a formal sign application.

    The City will revisit these temporary exemptions at the end of 2021.

    For more details, visit or, or contact the Planning & Development customer service centre at 604-927-3430 or