Coquitlam Residents Surveyed on New Shopping Habits

15 Jun 2020

June 15, 2020

Coquitlam residents are being asked how the pandemic is changing how they shop, dine out and travel in a new survey.

As part of its support for local businesses, the City is conducting a consumer survey at until June 30, 2020 to measure consumer confidence in Coquitlam and find out what measures may be required as shopping, in-person dining and travelling begin to re-open.

The survey is one of many initiatives outlined in the City’s Economic Development COVID-19 Response and Recovery Action Plan, designed to support local businesses and help them manage the impacts of the pandemic.

Share Your Experience to Help Businesses

Insights gained from the survey will help Coquitlam’s businesses understand what they can do – while following the necessary public health restrictions – to encourage customers to return during the pandemic.

The multiple-choice survey will take less than five minutes to complete and asks residents:

·How their shopping habits have changed;

·Their biggest concerns about visiting local businesses and attractions;

·Their comfort level with visiting local restaurants, stores, parks and other services and amenities;

·How much shopping they do online and in person for goods and services now versus pre-pandemic;

·What safety measures would make them comfortable visiting a local business;

·If they would be willing to pay a surcharge to support the required safety measures, and if so, how much;

·What type of vacation plans they have for this summer; and

·Where they typically find information about local business hours and operations during the pandemic.

Survey respondents also have the option of providing anonymous demographic information and additional written comments.

Strategic Support Provided to Businesses

The survey results will add to the body of research the City’s economic development team is gathering to help the City provide strategic support to businesses, and to help businesses make informed decisions as they face the challenges of the pandemic. The City recently completed a survey of local businesses to identify their challenges and needs, with the results to be released later this month.

City staff are also now conducting in-person outreach to Coquitlam businesses to discuss their needs and share the opportunities and resources available to them through both the economic development action plan and the City’s multi-sector Community Support and Recovery Plan.

More initiatives to raise awareness and directly support businesses are planned in the coming weeks. Comprehensive information about opportunities and resources is available on the City’s Business Support Portal at

Categories: City of Coquitlam News
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